![]() I hope this can be helpful, give it a try and let us know the outcome. Hi sarcazm - the issue can be a wifi problem, such that the phone thinks its connected to Data and Wifi in which case it will use Wifi, but if there is a. If you're seeing there's no "Internet Connection" when trying to sync, please pull down the screen on your phone several times until the message disappears and to force a sync. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to could you please elaborate a bit more about your issue? If your Fitbit One not syncing? If so, follow the steps described above. ![]() If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.If your Fitbit device didn't sync, restart it one more time.If your Fitbit device didn't sync, restart your phone again.Go to Settings > Bluetooth and turn Bluetooth off and back on.If your device still won't sync, try these steps: Check that your Fitbit device's battery isn't critically low.Make sure there are no other Bluetooth devices around as they might interfere with the syncing process.Run Apple Diagnostics or Apple Hardware Test (for macOS) Most Mac computers have a built-in diagnostic program that will scan your computer for issues, including problems with Wi-Fi. To check, tap Settings > General > Software Update. For Windows 10, click to Start > Settings > Update & Security > Troubleshoot, and then select the troubleshooter for Internet Connections. The software on your mobile device is up to date.Make sure the latest version of the Fitbit app is installed on your phone.please keep us updated and let us know the resolution provided by our Support Team, I'm sure they will be able to help you if your Fitbit device is not syncing correctly, I would like to suggest you the following: It's nice to see you too of all, I would like to apologize for the delay in my response. Hello have a warm welcome to the Fitbit Community.
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